Referral from a GP is not required in the majority of cases. A referral is required if you are claiming through one of the following:

• Chronic Disease Management (formerly known as an EPC)

• Department of Veterans Affairs (DVA)

• WorkerCover or Worker’s Compensation Claims

• Motor Vehicle Third Party Claims (CTP)

Our initial consultations are 60 minutes which allows a thorough and comprehensive medical and injury history, followed by a physical, biomechanical assessment to confirm a diagnosis. From there, the physiotherapist will explain your appropriate treatment strategy involving both manual therapy and an individualised exercise program.

• If your doctor or surgeon has referred you to physiotherapy, please remember to bring your referral letter.

• Any documents you may have such as insurance claims documents for your Workcover case or CDM Program

• Any scans and results such as X-rays, CT scans, MRIs that you may have had.

• Private health fund card to enable immediate rebate through our Tyro machine

It is recommended that you wear comfortable clothing that allows ease of assessment and exposure of the site of injury. If needed we can drape for modesty with towels. Each of our cubicles have curtains for privacy.

You will need to bring with you

• GP referral letter

• Claim number

• Insurance company details

• Case manager name, contact number and email address

• Any scans, investigations and results

If your insurance company has not accepted liability, or if you do not have this information, you will be billed at the time of consultation and you can seek compensation from your insurance company.